DSTRILOGIX · All customers
Refund & Cancellation Policy
How refund requests, cancellations, and product-specific exceptions are reviewed.
Effective September 9, 2026 · Version TEXAS-COMPLIANCE-2026-09-09-ACTIVE-V3
No blanket deadline
DSTRILOGIX does not impose a universal refund-request deadline. The rule for the product or service purchased, the signed order or enrollment documents, and mandatory law control. A request is reviewed using the amount delivered, work performed, committed costs, fulfillment status, fraud indicators, written promises, and applicable law.
TMS subscriptions
Recurring TMS charges are generally nonrefundable once a billing period begins, except for a duplicate or unauthorized charge, processor error, failure to provide the purchased service, a written refund promise, or when law requires a refund. Cancel through Billing before renewal; cancellation stops future renewals and access normally continues through the paid term. A timely, provable cancellation that was nevertheless charged will be corrected.
Company setup and ordered services
Before company-setup work begins, prepaid DSTRILOGIX service fees are refundable minus disclosed, nonrecoverable government or third-party costs. After work begins, DSTRILOGIX may retain the reasonable value of completed work and authorized committed or nonrecoverable costs, then refund any unused balance. Dispatch, freight, hotshot, custom, and other ordered services follow the signed order; earned or committed fees are nonrefundable to the extent permitted by law.
Academy and merchandise
For the 14-hour Dispatch Training Program, a full refund of the course fee is available before training begins. A dissatisfied registrant who completes at least seven hours may request a refund in writing with a reasonable basis within 14 days after the course concludes. The written course description and full refund terms are available at /academy-terms before enrollment. For standard physical merchandise sold by DSTRILOGIX, request return authorization within 14 calendar days; the item must generally be unused and in original condition. Customer pays return shipping unless the item is wrong, damaged, or defective. Custom or personalized items, digital or downloaded products, opened safety-sealed goods, and items clearly marked final sale are nonreturnable where lawful. A 7-day damage notice helps preserve evidence but does not waive legal rights. Vendor marketplace offers follow the identified seller terms and applicable law.
How to request review
Send the purchaser name, account email, transaction number, product or service, purchase date, and reason to legal@dstrilogix.com. Include cancellation confirmation, photos, delivery records, or other supporting information when relevant. DSTRILOGIX may request information reasonably needed to verify the transaction. Nothing in this policy limits a nonwaivable legal right.
This page is part of the DSTRILOGIX Texas Policy & Compliance Package. Mandatory law, a signed product-specific agreement, and any approved regulatory document control where applicable.